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Practice Policies

Thriving Center of Psychology Practice Policies

Last Updated: January 3rd, 2025

Entities Covered by This Notice

This Notice applies to Thriving Center of Psychology and its affiliated entities, collectively referred to as “Thriving Center of Psychology,” “Thriving Center”, “we,” “our,” or “us.”

Therapy Services

  • Thriving Mind Psychology, PLLC
  • LA Performance Psychology, PC
  • AA Psychology, PLLC

Psychiatry / Medication Management Services

  • Thriving Mind Psychiatry, PLLC
  • Thriving Center of Psychiatry, PC

Please note: the term “provider” throughout this document refers to the treating mental health provider (e.g., psychotherapist, psychiatrist, nurse practitioner, etc.).

Attendance, Cancellation & No-Show Policy

At Thriving Center of Psychology, we require at least 48 hours’ advance notice for appointment cancellations. This policy ensures respect for both your time and your clinician’s time, allowing us to accommodate other patients when possible.

If you are unable to attend your appointment due to unforeseen circumstances, please contact your clinician directly. Failure to provide sufficient notice or repeated no-shows may affect your ability to schedule future appointments.

Late Cancellation & No-Show Fees (Based on Payment Status):

  • Self-Pay: Full session fee
  • Lyra: Fee determined by Lyra’s contracted rate
  • Insurance: $100 fee

Late Arrival Policy:

If you arrive more than 15 minutes late, your clinician may:

  • Shorten your session by the time you are late, as sessions cannot extend beyond the scheduled time.
  • Consider the appointment a no-show, in which case the late cancellation/no-show fee will apply.

BILLING AND PAYMENTS: 

Self-pay: You will be expected to pay for each session by credit, debit, HRA, or HSA card no later than the time it is held. If your session is not paid for within 24 hours after the scheduled time, all future appointments may be canceled until payment is received. Accounts not paid within 30 days will be subject to additional late penalty fees of $40/month. If your account has not been paid within 60 days and arrangements for payment have not been agreed upon, we have the option of using legal means to secure the payment. This may involve hiring a collection agency or going through small claims court which will require me to disclose otherwise confidential information. In most collection situations, the only information I release regarding a client’s treatment is his or her name, the nature of services provided, and the amount due. If such legal action is necessary, its costs will be included in the claim.

Lyra: If Lyra Health denies payment to the clinician for services rendered, it is typically due to an exhaustion of your free session credits, or the Lyra primary account holder’s separation from their Lyra-contracted company. In the event of a denial, a member of our administrative or billing team will alert you immediately. If your Lyra coverage has in fact ended, a member of our team will reach out to alert you and charge the card that you have saved on file with Thriving Center of Psychology for services rendered and denied. If the denial is appealed and overturned, we will promptly refund your card in full.

Insurance: If payment is denied by insurance, a member of our team will reach out to alert you and charge the card that you have saved on file with Thriving Center of Psychology for services rendered and denied. Please note, that if insurance has denied your claim, future sessions may be canceled until a means of payment is determined (i.e., insurance accepts the claim or you pay out-of-pocket). Any out-of-pocket payments will be refunded should insurance retroactively approve the claim and payment from the insurance company is received. 

Documentation Fees: If you request your provider to complete paperwork on your behalf, such as disability forms, work/HR related letters, proof of session attendance, other insurance forms, etc, you will be charged a fee of $100 if completion of this paperwork takes greater than 15 minutes for your provider to complete. Please note, that there is no fee charged for providing you with electronic copies of your medical records. Fees to provide records to anyone other than you (e.g., a law firm) may apply. 

CREDIT CARD INFORMATION: 

For self-pay clients, your credit card will be charged the day of your session. You will not be billed more than 24 hours in advance for therapeutic services, with the exception of weekend appointments and Monday morning appointments that are planned to take place prior to 9:45am. Our administrative offices are closed on weekends, so please note that we may process these particular payments on Fridays.

Insurance: Thriving Center of Psychology is only in-network with Select insurance companies at this time. If your insurance plan changes for any reason, please alert the administrative team ([email protected]) as soon as possible so that we can avoid any interruption of care.

Thriving Center of Psychology is not responsible for the verification of a client’s insurance benefits. Before moving forward with our services, please be sure to contact your insurance provider directly for any insurance or benefit questions. Failure to verify your specific in-network deductible information for the year may result in unexpected out-of-pocket costs

SOCIAL MEDIA AND TELECOMMUNICATION:

Due to the importance of your confidentiality and the importance of minimizing dual relationships, I (the clinician) do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, Instagram, etc). I believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it.

ELECTRONIC COMMUNICATION:

Our office cannot ensure the confidentiality of any form of communication through electronic media, including text messages and email. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so. While the provider may try to return messages promptly, we cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail are considered telemedicine. If you and your provider chose to use information technology for some or all of your treatment, you need to understand that: (1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. (2) All existing confidentiality protections are equally applicable. (3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee. (4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent. (5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy/medication management, better continuity of care, and reduction of lost work time and travel costs. Effective therapy/medication management is often facilitated when the provider gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third-person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy/medication management services, potential risks include, but are not limited to the provider’s inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the provider not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally to the provider.

MINORS:

If you are a minor, your parents may be legally entitled to some information about your therapy/medication management. Your provider will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.

TERMINATION:

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. Your provider may terminate treatment after an appropriate discussion with you if your provider determines that the psychotherapy/medication management is not being effectively used or if you are in default on payment. Your provider will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy/medication management is terminated for any reason or you request another provider, your provider or the office will provide you with a list of qualified providers to treat you. You may also choose someone on your own or from another referral source.